LuckyTwice Online Casino Privacy Policy

At Lucky Twice, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you visit and use our platform at www.LuckyTwice Casino.com. By accessing our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before registering or making any transactions with us.

1. Who We Are

We operate LuckyTwice Online Casino, an international gaming platform established in 2025 and licensed under Costa Rica regulations. Our services are available in English and are accessible across multiple markets, with a strong focus on European players including those in the UK and beyond. Whether you are exploring lucky twice slots, checking your lucky twice casino login, or contacting our support team, this policy applies to all your interactions with us.

2. Information We Collect

When you register and use our platform, we may collect the following categories of personal data:

2.1 Registration and Account Data

Full name, date of birth, and contact details
Email address and account login credentials
Nationality, country of residence, and preferred currency
Identity verification documents such as passport or government-issued ID
Payment details including card information, bank account details, and cryptocurrency wallet addresses

2.2 Transactional Data

Deposit and withdrawal history, including amounts in EUR, USD, GBP, BTC, USDT, and other supported currencies
Bonus usage records, including welcome offers, free spins, and loyalty rewards
Wagering activity and betting history across all game types

2.3 Technical and Behavioural Data

IP address, browser type, and device information
Pages visited, session duration, and navigation patterns on our website
Cookies and similar tracking technologies
Geolocation data to verify your eligibility to play

3. How We Use Your Information

Here at LuckyTwice, we use the data we collect for a range of purposes that are essential to operating a safe and fair gaming environment. We process your information on the basis of contractual necessity, legal compliance, and our legitimate business interests. Specifically, we use your data to:

Verify your identity and prevent fraud, money laundering, and underage gambling
Process your deposits and withdrawals in a timely manner across all accepted payment methods
Administer your participation in our loyalty programme, including Bronze, Silver, Gold, Diamond, Sapphire, Malachite, and Iridescent VIP tiers
Deliver personalised promotions such as the welcome bonus, free spins offers, and exclusive VIP rewards
Enforce withdrawal limits, daily profit caps, and other account-specific rules
Respond to your enquiries via our 24/7 live chat or email at email@luckytwice.support
Improve our website performance and optimise the user experience on both desktop and mobile versions
Comply with our legal and regulatory obligations under our operating licence

4. Cookies and Tracking Technologies

Our LuckyTwice Online Casino website uses cookies and similar tracking tools to enhance your browsing experience. These small files are placed on your device when you visit us and help us understand how you interact with our platform. We use essential cookies that are necessary for the site to function, as well as analytical and marketing cookies that help us improve our services and deliver relevant promotional content. You may manage your cookie preferences through your browser settings, although disabling certain cookies may affect your ability to use some features of our site.

5. Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in delivering our services. At LuckyTwice, we may disclose your information to:

Payment processors and financial institutions handling your transactions, including CoinsPaid and other supported gateways
Game providers and software developers whose titles appear in our library of 14,000+ games
Identity verification and anti-fraud services to meet our compliance obligations
Regulatory authorities and law enforcement agencies when legally required
Analytics and marketing platforms that help us understand and grow our player base

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal obligations. In most cases, we are required to keep your records for a minimum of five years following account closure to comply with anti-money laundering regulations. Once your data is no longer required, we securely delete or anonymise it.

7. Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. We at LuckyTwice are committed to honouring these rights wherever they apply. You may be entitled to:

Access a copy of the personal data we hold about you
Request the correction of inaccurate or incomplete information
Request the deletion of your data, subject to our legal retention obligations
Object to or restrict how we process your information in certain circumstances
Withdraw your consent to marketing communications at any time
Request the transfer of your data to another service provider where technically feasible

To exercise any of these rights, please contact us at email@luckytwice.support. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Security Measures

We take the security of your personal information seriously. Our Lucky Twice platform employs industry-standard encryption, secure servers, and strict internal access controls to safeguard your data against unauthorised access, disclosure, or loss. While we implement robust protections, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.

9. Children and Minors

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under this age. If we become aware that a minor has registered an account or provided us with personal information, we will take immediate steps to close the account and delete all associated data. If you believe a minor has accessed our platform, please notify us at email@luckytwice.support without delay.

10. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those external platforms and encourage you to review their individual privacy policies. Our LuckyTwice Online Casino policy applies solely to data collected through our own website and services.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting the revised policy on our website and, where appropriate, by sending a notification to your registered email address. We recommend checking this page periodically so you remain informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to reach out. Our team at LuckyTwice is here to help and can be contacted via our 24/7 live chat on www.LuckyTwice Casino.com or by email at email@luckytwice.support. We are committed to resolving any privacy-related concerns promptly and transparently.

Content updated: July 24, 2026